Terms of Service

1. Services Overview

Airstars provides professional technology consulting and engineering services, which may include, but are not limited to:

• IT and infrastructure consulting
• Mobile Device Management (MDM) design and implementation
• Network design and assessment
• Workspace and collaboration platform advisory (e.g. Google Workspace, Microsoft 365)
• Systems audits, evaluations, and reporting
• Training, enablement, and documentation services
• Ongoing support or retainer-based services (where explicitly agreed)

The availability, scope, and delivery of any service are subject to a separate written agreement between Airstars and the client.

2. Engagement Basis & Scope Definition

All professional services are provided only under the terms of a written agreement, proposal, statement of work, or support schedule executed between Airstars and the client.

Nothing on this website constitutes a binding offer of services, nor should it be interpreted as a guarantee of availability, response time, or ongoing support.

Where there is any conflict between these Terms and a signed client agreement, the signed agreement shall prevail.

3. Support Services

Where Airstars provides support services, such services are:

• offered only where explicitly agreed in writing, and
• limited to the scope, availability, and communication channels defined in the applicable agreement.

Support is not implied by use of this website or by prior engagements.

Airstars does not provide general helpdesk services, end-user support, or continuous availability unless expressly contracted.

4. Client Responsibilities

Clients are responsible for:

• maintaining appropriate internal administrative capability for their systems and platforms,
• ensuring staff follow documented procedures and security policies,
• providing timely access to information, documentation, and authorised personnel as required for agreed services,
• making decisions regarding implementation of recommendations provided by Airstars.

Airstars is not responsible for outcomes arising from incomplete information, lack of internal ownership, or decisions made by the client.

5. Systems, Platforms, and Third-Party Services

Airstars may design, configure, or advise on third-party platforms and services, including hardware, software, and cloud services provided by external vendors.

Unless explicitly agreed otherwise in writing, Airstars does not:

• operate or administer client systems on an ongoing basis,
• provide monitoring or incident response services,
• act as a substitute for internal IT staff or administrators.

All third-party services remain subject to their respective terms and conditions.

6. Intellectual Property

Unless otherwise agreed in writing:

• all methodologies, templates, documentation frameworks, and tooling developed by Airstars remain the intellectual property of Airstars,
• clients are granted a non-exclusive, non-transferable right to use deliverables produced specifically for them for internal business purposes.

7. Confidentiality

Airstars will treat client information provided during the course of an engagement as confidential and will not disclose such information to third parties except as required to deliver agreed services or as required by law.

Clients are responsible for ensuring that access to sensitive systems and data is limited to authorised personnel.

8. Fees & Payment

Fees, billing schedules, and payment terms are defined in individual agreements or proposals.

Use of this website does not create any obligation to provide services without a separate written agreement.

9. Limitation of Liability

To the maximum extent permitted by law, Airstars shall not be liable for:

• indirect, incidental, or consequential damages,
• loss of data, business interruption, or loss of profits,
• issues arising from third-party platforms, services, or client-controlled environments.

Liability, where applicable, is limited to the fees paid for the specific services giving rise to the claim.

10. Termination

Airstars reserves the right to decline or terminate services where:

• required information or access is not provided,
• engagement terms are not adhered to,
• continued provision of services would pose unreasonable risk or conflict.

Termination terms for active engagements are governed by the applicable written agreement.

11. Website Use

This website is provided for informational purposes only.

Airstars makes no warranties regarding the accuracy or completeness of website content and may update or modify content at any time without notice.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.

13. Contact

For questions regarding these Terms, please contact: