Privacy Policy

Introduction

Airstars is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our IT consultancy services, including network infrastructure, device management, and workspace solutions.

Information We Collect

Personal Information

• Contact details (name, email, phone number, business address)
• Business information (company name, role, industry)
• Communication preferences and service requirements

Technical Information

• Network configuration data during site surveys and assessments
• Device inventory and management information
• System logs and performance metrics (where needed for agreed work)
• Workspace configuration details (Google Workspace, Microsoft 365)

Website Usage Data

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referral sources and search terms used

How We Use Your Information

Service Delivery

• Conducting wireless site surveys and network assessments
• Configuring IT infrastructure and devices within the agreed scope
• Providing support where this has been agreed in writing
• Configuring security settings within the agreed scope of an engagement

Communication

• Responding to service inquiries and support requests
• Providing project updates and technical recommendations
• Sending service-related notifications

Business Operations

• Maintaining accurate client records and service history
• Improving our services based on client feedback
• Ensuring compliance with industry standards and regulations

Data Protection and Security

We take reasonable measures to protect the personal information we hold, including:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Keeping our own systems and software up to date
• Secure disposal of data when no longer needed

Data Sharing and Third Parties

We do not sell or rent your personal information. We may share information only in these circumstances:

• With your explicit consent for specific service requirements
• With trusted technology partners when necessary for service delivery
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Active client data: Duration of service relationship plus 7 years
• Technical documentation: 3 years after project completion
• Communication records: 2 years from last contact
• Website analytics: 26 months maximum

Your Rights

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent where applicable

Cookies and Tracking

We keep tracking to a minimum. We do not use advertising cookies, cross-site tracking, or third-party analytics cookies. Our website uses the following services, each of which receives limited technical information (such as your IP address, browser type, and the page you are viewing) when you visit:

• Plausible Analytics — privacy-focused website analytics. Plausible does not use cookies and does not collect personal data; it counts visits in aggregate only. Privacy policy
• Crisp — our live chat service. Crisp sets a cookie in your browser so that your chat conversation continues as you move between pages. If you start a chat, the messages and any details you choose to share are processed by Crisp on our behalf. Privacy policy
• Cloudflare — our website is delivered through Cloudflare, which protects it against attacks and abuse. Cloudflare may set strictly necessary security cookies; these are not used for tracking. Privacy policy

Some pages also store simple preferences, such as your chosen language, in your browser's local storage. This information stays on your device and is not sent to us.

You can block or delete cookies at any time through your browser settings. Blocking the Crisp cookie will not affect the rest of the website, though the live chat may not remember your conversation.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

We handle personal information in accordance with Japan's Act on the Protection of Personal Information (個人情報保護法, APPI). Airstars is the trading name of Peter Mears, a sole proprietor based in Tokyo, Japan.